Returns, Refunds & Exchange

RETURNS

Q: What is the return window?
A: You can request a return within 7 days of receiving your order.

Q: What conditions must an item meet to be eligible for return?
A: Returns are only accepted if the item is unused, unwashed, and in original condition; all tags, seals, and packaging are intact; and the item shows no signs of wear, including perfume, stains, or damage.

Q: Are Gift Boxes eligible for return or refund?
A: No. Gift Boxes are not eligible for return or refund.

EXCHANGES

Q: Does LE PUR offer exchanges?
A: Yes, we offer an easy 7-day exchange policy for most items, except Gift Boxes and hygiene-sensitive products.

Q: How do I request an exchange?
A: You can raise an exchange request by WhatsApp: +91 95259 00001 ; Email: hello@lepur.in.

Q: How does the exchange process work?
A: Once approved, our team will arrange a pickup of the original item. The exchange item will be shipped only after the original product passes our internal quality check.

Q: What condition must items be in for an exchange?
A: Items must be unused, unwashed, and have all original tags and seals intact.

Q: Will my item be picked up if it has no tags or packaging?
A: No. Outfits without tags or packaging will not be picked up.

Q: Can a discount be applied to an exchanged product?
A: No, discounts are not applicable on exchanged products.

ORDER CANCELLATION

Q: Can I cancel my order?
A: Yes, you may cancel your order at any time before it is shipped.

Q: What if my order has already shipped?
A: You may also refuse the delivery after the order has been dispatched. Once received, the order cannot be cancelled, but it can be returned as per our return policy.

REFUNDS

Q: How long does the refund process take?
A: Once your returned item passes our quality check, your refund will be initiated within 7 business days.

Q: How will I receive my refund?
A: Refunds are credited to your original method of payment (credit card, debit card, UPI, etc.).

Q: How are Cash on Delivery (COD) orders refunded?
A: For COD orders, refunds are processed as store credit unless a bank account is provided.

Q: Are shipping fees refunded?
A: No, shipping fees are not refunded unless the item was damaged or defective.

Q: Do discounted or Sale items get a full refund?
A: No, refunds are not applicable on discounted items purchased during Sale; a Rs. 100 handling fee applies.

Q: What items are not eligible for a refund?
A: Returns and refunds will not be accepted if the product is used, washed, or damaged; tags or packaging are missing; the product was purchased as part of a Gift Box; or the product belongs to a hygiene-sensitive category such as innerwear or socks.

Q: How is my refund calculated if my order was placed under a running offer or discount?
A: If your order qualified for an ongoing offer (based on quantity or purchase value), returning any item from that order will trigger a recalculation of the offer based on the items you keep. Your refund will be processed only after this recalculation is complete.

PICKUP, INSPECTION & DAMAGED ITEMS

Q: How does pickup and inspection work?
A: Our logistics partner will arrange a reverse pickup after your return request is approved. The refund will be processed only after the item has passed our internal quality check.

Q: What should I do if I receive a missing or damaged item?
A: Please send a video of the unboxing process showing the contents clearly. This helps us resolve the issue quickly.

Q: Who do I contact for return-related concerns?
A: For any return-related concerns, contact us at WhatsApp: +91 95259 00001 ; Email: hello@lepur.in.